Refund Policy
If the service does not work within 7 days of activation and support cannot fix the problem, you get a refund.
When a refund applies
- The channels do not play on your device during the first 7 days after activation.
- You told support about the problem, and it could not be solved.
How to ask
Message us on WhatsApp from the contact page with your plan, the date of your order, the device you use and what goes wrong. Support first tries to get the service working. If that fails, the refund applies.
No automatic renewal
Plans are paid once for the period you choose and never renew by themselves, so no renewal charge can appear when a period ends.
Questions about this page
What counts as the service not working?
The channels do not play on your device in the first 7 days after activation, you told support, and support could not get them to play. A slow home connection or a device we do not support is looked at first, because that is usually where the fix is.
How is the refund paid?
By the method you paid with: back to the card or the PayPal account, to the same crypto wallet, or in agreement with you when a gift card was used. The time it takes to show up depends on that method.
Can I get a refund because I changed my mind?
The refund rule covers a service that will not work, not a change of mind. That is why a single month is sold: it is the low-cost way to see how the service behaves before paying for a year.